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Customer
Service Hours:
If you have any questions or comments,
please feel free to contact us by Email
or Call Us
or Use the Form
We do not carry a catalog. Products can change daily.
All products that we carry are listed online.
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 About
How Silk are Sized
About
Artificial Silk products,
what are they made from? Are they real silk?
About
Silk Plants for out door use ( Not Recommended )
Can I place an order to Alaska,
Hawaii and Puerto Rico
Can
or Do you deliver to APO/FPO addresses
P.O Boxes
Can
I order by phone?
Can I
ship parts of my order to a different address?
Where
do you ship?
What
is your minimum order Amount?
What
are my shipping costs?
What
is the arrival time?
What
to do if my order is incorrect
or damaged?
When
is my credit card charged?
Return Policy
Secure Shopping Online
is it Safe?
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When
is my credit card charged:
Your Charge card is not charged until the day before or
the day your order is shipped.
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What
Is Your Minimum Order Amount
All products pages will have a minimum
order for each item on each page.
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Where Do We Ship- How We Ship and Cost -
When Will It Ship
We do not carry a catalog. Products can change daily. All products that
we carry are listed online.
Where Do We Ship:
We ship to the 48 contiguous states addresses by UPS Ground.
Most Orders to the 48 contiguous states ship in 2 to 3 business days from the day after you place your order,
give a extra day if your order was placed on a Holiday, Friday or weekend. Business days
for shipping are Mondays thru Friday.
For APO/FPO: Please use UPS Ground to have it ship to the APO/FPO destination.
We ship to rural route addresses. We do not ship to Private P.O. Boxes.
Orders To: Alaska, Hawaii, Puerto Rico and APO/FPO destination.:
Please use USPS Priority Mail.
Most Orders ship in 3 to 4 business days from the day after you place your order,
give a extra day if your order was placed on a Holiday, Friday or weekend. Business days
for shipping are Mondays thru Friday. For Alaska, Hawaii, Puerto Rico: Please use USPS Priority Mail.
Orders to Canada ship UPS Ground:
Duties, customs, taxes, brokerage fees. The client is responsible
for duties and other customs fees and taxes due to international
shipments. Contact your country's customs department to determine your
final costs. Upon delivery, the recipient may have to pay duties and
other customs fees. We are not legally responsible for and do not pay
these fees.
Note: Sometimes we can run out of stock of a item. If this happens we will Email or Call you the next business
day.
We can not responsible for non-delivery time due to circumstances beyond our control,
such as labor and/or maritime strikes, customs delays, acts of God or weather
conditions.
Please Note: For
shipping, a business day does not include
Saturdays, Sundays, or holidays.
We ship your packages usually in 2 to 3 business days after you place your
order. We do not ship on the weekends or holidays. If
you placed your order on the weekend. Please add 1 extra
day to ship your order. When we ship your order please
give 2 to 7 business days to receive your package(s).
We ship all orders standard ground.
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What Are My Shipping Cost
Shipping costs vary by weight of package(s), size of boxe(s) state and zip code
being sent from our zip code to your zip code and are calculated by the shipping
method you choose at check out.
This is all 48 contiguous states. Customers are responsible for all shipping
costs to and back unless in a result of our fault.
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How
Long Does It Take My Package to Arrive
We can not responsible for non-delivery due to
circumstances beyond our control, such as labor and/or
maritime strikes, customs delays, acts of God or weather
conditions.
Please give 2 to 7 business days from the day we ship your order to all 48 contiguous
states .
Business days are Monday - Friday. These are only approximated days and there is
no guarantee that it will arrive on a certain day. Packages ship out of The State of Washington.
All Packages are sent with signature conformation. It
is highly recommended that you choose a shipping address where
there will be an someone available to sign for your package. We assume no
liability for any packages left at a door, or that have
not been signed for.
Please note: For
shipping, a business day does not include
Saturdays, Sundays, or holidays.
Example: We ship a package on Monday that
takes 2 business days to arrive. You do not
count the day we ship as a business day, so
your package would arrive on Wednesday, the
second business day after the ship date.
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Can I Ship Parts Of My
Order To A
Different Address? Yes
You can select ship items to one address
only
as the shipping to on the shopping cart page once you are ready to checkout. During the checkout process, you may select
a different address to ship 1 only, like your home address or
business address. This is only for the 48 contiguous
states, Alaska, Hawaii and Puerto Rico. Orders
must go to the physical address.
If you live in a rural address we can deliver to a USPS
address. Must be a Untied State Post Office
Note: (Billing Fields on check out
page) Must have correct billing address for
your credit card information. The address that
appears on your credit card statement. If
not correct this can delay in the shipping of
your order.
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Incorrect
or Damaged Items
If your order is incomplete or damaged please contact us via Email
or Call Us.
Customer
Service Hours:
If you have any questions or comments,
please feel free to contact us by Email
or Call Us.
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Can
I order by Phone
If you would rather not use our online shopping cart with your
credit card. You can place your order over the phone. For you personal safety, never send personal
information in a direct email to us like credit card information.
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Credit
card security:
Is one of our top priorities at silkspectacular.com, and
that is why we guarantee 100% secure ordering for all of
our customers. To protect you and your credit card
information, we use Secure Sockets Layer (SSL)
technology, which is the industry standard and among the
best software available today for secure commerce
transactions.
Our online shopping system is so safe. In the unlikely event of
credit card fraud you are protected by the Fair Credit
Billing Act, which prohibits your bank from holding you
liable for more than $50.00 of fraudulent charges. If
your bank does hold you liable,
silkspectacular.com will cover the liability for you, up
to the full $50.00. silkspectacular.com will cover
this liability only if the unauthorized use of your
credit card resulted through no fault of your own from
purchases made at silkspectacular.com while using
our secure server. In the event of unauthorized use of
your credit card, please notify your credit card
provider immediately in accordance with its reporting
rules and procedures.
After
Your Order is placed on the Secure Page:
Please print it
out, this is your receipt.
You will receive a copy of your order at the email
address you gave us, you can print this out.
Does it
work on my Web browser?
Our transaction system currently works only with Web
browsers that can use SSL – such as
Microsoft Internet
Explorer, Netscape Navigator and the America Online
browser.
Please use the latest versions. They have the
best protection for your security.
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Return Policy: Please call us first for all returns or contact by Email.
We have a 5 Day return policy of receipt of the shipment delivered to
you.
Unless an item is not returnable as stated on the product
page.
Return Policy:
Return Policy: Please call us first for all returns.
We have a 5 business day return policy of receipt of the shipment delivered to
you.
Unless an item is not returnable as stated on the product
page.
A return authorization number must be requested within the 5 business days of receipt of the shipment and the
return authorization number will be valid for 5 business
days from the date of issue. Customers are responsible for
all shipping costs to and including back to us, unless on a
mistake on our part. Repack the product in the original packing materials if you have them.
Print on the box the return authorization number we gave you. You will receive a credit to your credit card for the items returned after we receive
the item(s) and they have been inspected. We can
not give a credit if the merchandise has been used, cut, damaged or lost in transit back to us.
Please insure your item(s) in case of lose in shipping back to us.
No returns without a prior authorization from SSSE will not be accepted.
Any shortages or damages claims must be made within 2
business days upon receipt of merchandise. A 15%
restocking fee will be charged for returned merchandise.
Customers are responsible for all shipping charges to
and back and can not be refunded.
If you ship an order back to us with out a return authorization number.
Your package or package's will not be accepted and refused and sent back
to you.
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Silk Plants For Out Door Use
( Not Recommended )
Artificial Silks are not designed for outdoor use. All silk are made of fabric
materials, such as polyester and plastic and wire, they can be used in
covered outdoor areas for some time, but should be moved indoors if you
have high winds as this can make the fabrics come off. Long term exposure
to UV (sun) rays may cause color changing and fading and cause plastic
stems to crack. Over time they will deteriorate outdoors. We can not
give a time to how long they will last outdoors due to your weather conditions
in your area.
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About
artificial silk products,
what are they made from? Are they real silk?
Artificial Silks are not made from real silk. Artificial Silks are made from synthetic fabrics, plastic coated iron wire
and are not made of any real silk fabric. Artificial Silks come un-shaped. Shaping needed. Containers if shown
with a product are for show only. And not included in the price of products unless as
noted. Artificial Silks are not made from real silk. Artificial Silks are made from synthetic fabrics, plastic coated iron wire
and are not made of any real silk fabric. Artificial Silks come un-shaped. Shaping needed. Containers if shown
with a product are for show only.
And not included in the price of products unless as noted.
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Please remember that all artificial silks travel to America from overseas and are
packed tight in their packages. They may appear crushed and wrinkled when
they arrive to you. But much like and cloth, they need air
out and smoothed out. We suggest that you place your new purchase upright in your
planter or vase, unfold the leaves and allow each plant to fully open
for a few days. You'll find that they become even more life like in a few days after shaping.
You also can use a steamer if you have one
for a quick fix.
Potting, Assembly and Shaping
When your new silk plants and artificial trees arrive they will need shaping for the most realistic presentation. Remember, the most important
thing is that the product fit your application and that shaping is the
most important step.
POTTING
Fill your container 3/4 full with floral foam or for trees with large diameter
trunks needing a heavier base use plaster of Paris. With floral foam, simply
push the bottom of the tree trunk or silk plant stem deep into the floral foam,
making sure it is straight. When using plaster of Paris, mix according to
instructions, then pour into non-decorative container, and let it “set up”
until you can insert your silk plant stem or tree trunk, and the semi-hardened
plaster will hold the plant or tree upright until completely hardened. Tap the
side of the container to ensure plaster is thoroughly up against the trunk/stem.
Once the silk plant is potted, insert your non-decorative container into your
decorative planter, crock, basket, etc.
ASSEMBLY
Your silk plants or silk tree may require some simple assembly. Most silk palm
trees come with fronds and a trunk with frond openings. As a general rule,
smaller fronds go towards the bottom and longer fronds go towards the top (Areca
Palm, Bamboo Palm, Kentia Palm, etc.) Some silk plants and trees, such as
Phoenix Palms, may have a single frond “head” which simply plugs into the
top of the tree trunk. You can always refer to the products picture at
silkspectacular.com
when assembling and shaping you product you purchased. Please refer to the
products page.
SHAPING
Directional shaping is the best method to maximize fullness and create a better
silhouette for your silk plants and trees. Start near the trunk or main stem and
work your way to the end of the frond or leaf gently bending as you go creating
a slight downward curve on the lower branches of the plant and a slight upward
curve on the top branches. Give your tree a fuller look by slightly staggering
the tips around the branch of you silk plants and trees. Again, referring to the
item picture will help in this process.
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Customer
Service Hours:
If you have any questions or comments,
please feel free to contact us by Email
or Call Us.
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