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Customer Service Help
Customer
Service Hours:
Mon. to Fri.
10 AM-5 PM PST State of Washington Time. Closed all Saturdays and Sundays and all Holidays. 1-702-767-2282
Please Note: We do not carry a print catalog. All of our products can be viewed on our website.
Please Note: We try our best to accurately display the colors of the products shown on our website.
However,
depending on your monitor, we cannot guarantee that your monitor's display of any color will be
accurate.
Please Note: That our products are not intended for outdoor use, unless noted in the item description.
Do not place product near a heat source or open flame. We will not be held responsible for misuse of our products.
All containers are for show only and not included with any products.
All products come un-shaped or un-potted or need assembling. Shaping
of all products on our site are so you can see what the product may look like.
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 About
artificial silk products,
what are they made from? Are they real silk?
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About
silk plants for out door use ( Not Recommended )
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Can
I place an order to Alaska and Hawaii?
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Can
I order by phone?
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Can I
ship parts of my order to a different address?
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Do
you sell samples ?
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Do
you accept purchase orders or net 30 day terms?
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Direct
email orders
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How
long does it take for my package to arrive?
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Outdoor
use of silk products
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Return Policy
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Secure Shopping Online
is it safe?
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What
is your minimum order?
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What
are my shipping costs?
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What
states do we deliver To? Do you deliver to APO/FPO addresses
or Hawaii or Alaska?
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What
to do if my order is incorrect
or damaged?
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A
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Do
You Sell Samples
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We do not send samples. The best way would be to buy one
quantity of a product and see it. You can always return it if the product doesn't work for you. See below
about our Return Policy below.
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Customers are responsible for all shipping
costs to and back to us if it is not the product you need.
Do to the
type of product we carry, you have 3 business days of receipt of the shipment
to send back to us.
Please
call us first if you need to return the item.
1-702-767-2282
Mon. to Fri.
10 AM-5 PM PST State of Washington Time
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A
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Do
You Accept Purchase Orders or Net 30 Day Terms?
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Unfortunately we do not accept
customer purchase orders. All payments need to
be made before orders are filled.
We do not offer credit or terms. You may put
your P.O. number on the check out page under
special
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What
Is Your Minimum Order Amount
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All products pages will have a minimum
order amount for each item on each page.
Most tree branches are sold by 2 dozen
minimum each order.
Example if you place an order for 1
order for a tree branch you will receive 2 dozen, 2 orders would be 4
dozen tree branches.
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A
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Can
I place an order to Alaska and Hawaii?
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If you want to place an order to Hawaii or Alaska. Please call your
order into us.
We do not ship to P.O. Boxes, APO/FPO addresses
at this time.
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Shipping
Costs
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Shipping costs will be added to your order when you check out your shopping cart.
We Ship direct to all 48 contiguous states by
FedEx Ground.
Shipping
Costs:
Shipping costs vary by weight of package(s), size of boxe(s) state and zip code
being sent from our zip code to your zip code and are calculated by the shipping
method you choose at check out. This is all 48 contiguous states.
Customers are responsible for all shipping
costs to and back unless in a result of our fault.
Arrival time:
Please give 2 to 9 business days from the day we ships your order.
Business days are Monday - Friday.
These are only approximated days and there is
no guarantee that it will arrive on a certain
day.
Packages ship out of the State of Washington.
All Packages are sent with signature conformation insured. It
is highly recommended that you choose a shipping address where
there will be an adult available to sign for your package. We assume no
liability for any packages left at a door, or that have
not been signed for by an adult.
Customers are responsible for all shipping
costs to and back unless in a result of our fault.
Please Note: For
shipping, a business day does not include
Saturdays, Sundays, or holidays.
Example: We ship a package on Monday that
takes 2 business days to arrive. You do not
count the day we ship as a business day, so
your package would arrive on Wednesday, the
second business day after the ship date.
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A
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What
States Do We Deliver To
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We Ship direct to all 48 contiguous states.
If you want to place an order to Hawaii or Alaska. Please call your
order into us.
We do not ship to P.O. Boxes, APO/FPO addresses
at this time.
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A
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Can I Ship Parts Of My
Order To A
Different Address?
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Yes. You can select ship items to one address
only
as the shipping to on the shopping cart page once you are
ready to checkout. During the checkout process, you may select
a different address to ship 1 only, like your home address or
business address. This is only for the 48 contiguous
states
Note: (Billing Fields on check out
page) Must have correct billing address for
your credit card information.
The address that
appears on your credit card statement. If
not correct this can delay in the shipping of
your order.
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Incorrect
or Damaged Items
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If your order is incomplete or damaged please contact us via our E-Mail
or you can-Call us at.
Customer
Service Hours:
1-702-767-2282
Mon. to Fri.
10 AM-5 PM PST State of Washington Time
Closed all Saturdays and Sundays and all Holidays.
1-702-767-2282
SSSE
4 Bracken Place
Bellingham, WA 98229
1-702-767-2282
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Can
I order by Phone
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If you would rather not use our online shopping cart with your
credit card. You can place your order over the phone.
For you personal safety, never send personal
information in a direct email to us like
credit card infromation.
Customer
Service Hours:
Mon. to Fri.
10 AM-5 PM PST State of Washington Time
Closed all Saturdays and Sundays and all Holidays.
1-702-767-2282
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How
Long Does It Take My Package to Arrive
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Please give 2 to 7 business days from the day we ship your order to all 48 contiguous
states .
Business days are Monday - Friday. These are only approximated days and there is
no guarantee that it will arrive on a certain
day.
Packages ship out of The State of Washington.
All Packages are sent with signature conformation. It
is highly recommended that you choose a shipping address where
there will be an adult available to sign for your package. We assume no
liability for any packages left at a door, or that have
not been signed for by an adult.
Please note: For
shipping, a business day does not include
Saturdays, Sundays, or holidays.
Example: We ship a package on Monday that
takes 2 business days to arrive. You do not
count the day we ship as a business day, so
your package would arrive on Wednesday, the
second business day after the ship date.
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About
Secure Shopping Online
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Credit card security:
Is one of our top priorities at silkspectacular.com, and
that is why we guarantee 100% secure ordering for all of
our customers. To protect you and your credit card
information, we use Secure Sockets Layer (SSL)
technology, which is the industry standard and among the
best software available today for secure commerce
transactions. SSL sends your credit card number and
information to https://www.cartmanager.net(s) computer in an encrypted
code, which only we can decode.
Our shopping system is so safe. In the unlikely event of
credit card fraud you are protected by the Fair Credit
Billing Act, which prohibits your bank from holding you
liable for more than $50.00 of fraudulent charges. If
your bank does hold you liable, silkspectacular.com
will cover the liability for you, up to the full
$50.00. silkspectacular.com will cover this
liability only if the unauthorized use of your credit
card resulted through no fault of your own from
purchases made at silkspectacular.com while using
our secure server. In the event of unauthorized use of
your credit card, please notify your credit card
provider immediately in accordance with its reporting
rules and procedures.
After Your Order is placed on the Secure Page:
You will receive a copy of your order at the email
address you gave us. Please print it out, this is your receipt.
Your full
credit card number will not be on it.
Does it
work on my Web browser?
Our transaction system currently works only with Web
browsers that can use SSL – such as Microsoft Internet
Explorer, Netscape Navigator and the America Online
browser.
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A0
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About
Direct Email Orders
For you personal safety, never send personal
information in a direct email to us like
credit card information.
Please use the secure online shopping cart or call your
order in to us. Silk Spectacular will never ask for this
information in a email. If you receive any email from
anyone asking this information.
For you own protection do not email them back with any
personal information.
But report it to their email address service like:
g.mail, aol.com, yahoo.com. Protect yourself from credit
card fraud.
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Return
Policy
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Customer Service Hours:
Mon. to Fri. 10 AM-5 PM PST Sate of Washington Time.
Closed all Saturdays and Sundays and all Holidays.
1-702-767-2282
Return Policy: Please call us first for all returns.
We have a 3 Day return policy of receipt of the shipment delivered to
you. Unless an item is not returnable as stated on the product
page.
A return authorization number must be requested within 3 business days of receipt of the shipment and the number will be valid for 5 business
days from the date of issue. Customers are responsible for
all shipping costs to and including back to us, unless on a
mistake on our part. Repack the product in the original packing materials if you have them.
Print on the box the return authorization number we gave you. You will receive a credit to your credit card for the items returned after we receive
the item(s) and they have been inspected. We can
not give a credit if the merchandise has been used, cut, damaged or lost in transit back to us.
Please insure your item(s) in case of lose in shipping back to us.
If you ship an order back to us with out a return authorization number.
Your package or package's will not be accepted and refused and sent back
to you.
If Shipped By: UPS, FedEx or USPS Deliver back to:
SSSE
4 Bracken Place
Bellingham, WA 98229
1-702-767-2282
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A
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Silk Plants For Out Door Use
( Not Recommended )
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Artificial Silks are not designed for outdoor use. All silk are made of fabric
materials, such as polyester and plastic and wire, they can be used in
covered outdoor areas for some time, but should be moved indoors if you
have high winds as this can make the leafs come off. Long term exposure
to UV (sun) rays may cause color changing and fading and cause plastic
stems to crack. Over time they will deteriorate outdoors. We can not
give a time to how long they will last outdoors due to your weather conditions
in your area.
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A
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About
artificial silk products,
what are they made from? Are they real silk?
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Artificial Silks are not made from real silk. Artificial Silks are made from synthetic fabrics, plastic coated iron wire
and are not made of any real silk fabric. Artificial Silks come un-shaped. Shaping needed. Containers if shown
with a product are for show only. And not included in the price of products unless as
noted. Artificial Silks are not made from real silk. Artificial Silks are made from synthetic fabrics, plastic coated iron wire
and are not made of any real silk fabric. Artificial Silks come un-shaped. Shaping needed. Containers if shown
with a product are for show only.
And not included in the price of products unless as noted.
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Back
to Shopping
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