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Silk Spectacular About Us
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Return Policy
Customer
Service Hours:
Email us
if you have any questions or comments.
Return Policy: Please call us first for all returns
We have a 5 Day return policy of receipt of the shipment delivered to
you.
Unless an item is not returnable as stated on the product
page.
A return authorization number must be requested within the 5 business days of receipt of the shipment and the
return authorization number will be valid for 5 business
days from the date of issue. Customers are responsible for
all shipping costs to and including back to us, unless on a
mistake on our part. Repack the product in the original packing materials if you have them.
Print on the box the return authorization number we gave you. You will receive a credit to your credit card for the items returned after we receive
the item(s) and they have been inspected. We can
not give a credit if the merchandise has been used, cut, damaged or lost in transit back to us.
Please insure your item(s) in case of lose in shipping back to us.
No returns without a prior authorization from will not be accepted.
Any shortages or damages claims must be made within 2
business days upon receipt of merchandise. A 15%
restocking fee will be charged for returned merchandise.
Customers are responsible for all shipping charges to
and back and can not be refunded.
If you ship an order back to us with out a return authorization number.
Your package or package's will not be accepted and refused and sent back
to you.
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